USING THE SERVQUAL MODEL TO ASSESS SERVICE QUALITY OF INTERNET SERVICE PROVIDERS: EVIDENCE FROM JORDAN
Omar Salem, Marietta Kiss University of Debrecen, Faculty of Economics and Business, Institute of Marketing and Commerce, Debrecen, Hungary. salem.omar@econ.unideb.hu kiss.marietta@econ.unideb.hu Abstract: The Internet service sector is characterized as extremely competitive, so Internet service providers […]